We have several openings for Mandarin/Cantonese Contact Center Representatives!

Contact Center Representative Overview:

Imagine being front desk personnel at a hotel, but helping people virtually. As a Customer Contact Center Representative, you'll play a crucial role in delivering excellent service by answering customer inquiries over the phone, chat, and/or email.

At our company, we value strong communication and exceptional customer service skills. You'll have the opportunity to interact with customers from different parts of the world and provide them with an outstanding customer experience. You'll work with a dynamic team of professionals who are dedicated to ensuring our customers are always satisfied.

This is a chance to not only practice your existing skills but to enhance them to deliver world-class service.

If you're passionate about customer service and/or sales, helping people, and are ready to take on a new challenge, we want to hear from you. Our friendly recruitment team will work with you in finding the right job opening in our company that best fits your skills and experience.

General Responsibilities

Answer customer inquiries over the phone, chat, and/or email
Log customer interactions in our system for proper documentation
Follow-up with customers as appropriate
Review customer’s account to identify and offer products that will benefit the customers (Sales Representative)
Participate in team meetings and strategize on team performance improvement
Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement

Your Qualifications:

Bachelor’s degree or Diploma in any discipline
Fluency in written and spoken English and Mandarin/Cantonese
Background or interest in a BPO, Customer Service, and/or Sales
Proven ability to promote and build extraordinary customer rapport
Multitasking and computer navigation abilities
Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call
Coachable, learner mindset, ability to take feedback and proactively apply it to improve results
Self-driven to achieve targets and deliver superior service

Willing to work a flexible schedule (rotational shift, and/or weekends, and/or night shift)

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

Why join us?

Looking for a company that puts the "fun" in "work"? We believe that work should be enjoyable and rewarding, which is why we strive to create a positive and supportive environment for our employees.

Our team is made up of talented and enthusiastic individuals who are passionate about what they do. We're always on the lookout for more awesome people to join us, and we're committed to building a diverse and inclusive team. Whether you're just starting out in your career or you're an experienced professional, we welcome anyone with big ambitions and a great attitude.

At Teleperformance, we understand that our employees are our greatest asset, which is why we offer a range of benefits to ensure that they feel valued and supported. Our benefits package includes Medical Insurance, paid vacation and sick leave, and plenty of opportunities for learning and development. We believe in investing in our employees' futures, and we're committed to helping them grow and succeed.

So if you're looking for a company where you can have fun, be yourself, and achieve your goals, Teleperformance is the place for you. Join us today and see for yourself why we're one of the best companies to work for!

Click on “Apply Now” and let’s have a conversation.

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Customer Service Representative – Mandarin

About Teleperformance Malaysia