Job Details

Company: Teleperformance Malaysia
TP Code: TP-M001-ET-CSS-EN-0619
Location: Beyan Lepas, Penang
Shift : Rotational Shift

Job Highlights

Work Life Balance Environment
Young, energetic, and supportive team!
Diversified and inclusive culture
Fun and attractive Incentives

Overview

So what will you be doing as a Customer Success Specialist?

Are you ready to take your customer service skills to the next level?

Imagine being front desk personnel at the hotel desk but helping people virtually. As a Customer Success Specialist, you'll play a crucial role in delivering top-notch service by answering customer inquiries via inbound phone call and email channels.

While you help customers, you take that opportunity to really get to know them and start identifying what products can really help them in their social media business.

At our company, we value strong communication and exceptional customer service skills. You'll have the opportunity to interact with customers from different parts of the world and provide them with an outstanding customer experience. You'll work with a dynamic team of professionals who are dedicated to ensuring our customers are always satisfied.

This is a chance to not only practice your existing skills but to enhance them to deliver world-class service.

If you're passionate about customer service and ready to take on a new challenge, we want to hear from you.

Your Responsibilities

• Provide timely support to customers through available communication channels (inbound phone calls and email).

• Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.

• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.

• Identify and escalate priority issues through appropriate channels as and when necessary.

• Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.

• Maintains and improves quality of service by sharing suggestions and recommendations.

• Keeps job knowledge and skills up to date by attending training and continuously learning.

• Meets all key performance indicators set by the company and client.

• Adheres to the policies and procedures set by the company and client

Requirements

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.

• Fluent in English Language proficiency (reading, writing, speaking and aural comprehension)

• Ability to handle queries and objections in a professional manner.

• Passionate about communication and interacting with people is key to success in this role.

• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

• Customer Service orientation.

• Minimum typing speed of 40wpm with a 90% accuracy score.

• Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

Why join us?

Looking for a company that puts the "fun" in "work"? We believe that work should be enjoyable and rewarding, which is why we strive to create a positive and supportive environment for our employees.

Our team is made up of talented and enthusiastic individuals who are passionate about what they do. We're always on the lookout for more awesome people to join us, and we're committed to building a diverse and inclusive team. Whether you're just starting out in your career or you're an experienced professional, we welcome anyone with big ambitions and a great attitude.

At Teleperformance, we understand that our employees are our greatest asset, which is why we offer a range of benefits to ensure that they feel valued and supported. Our benefits package includes Medical Insurance, paid vacation and sick leave, a 13th month bonus, performance incentives, and plenty of opportunities for learning and development. We believe in investing in our employees' futures, and we're committed to helping them grow and succeed.

So if you're looking for a company where you can have fun, be yourself, and achieve your goals, Teleperformance is the place for you. Join us today and see for yourself why we're one of the best companies to work for!

Click on “Apply Now” and let’s have a conversation.

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Customer Service Advisor- English (Penang)

About Teleperformance Malaysia