Job Details

Company: Teleperformance Malaysia
TP Code: TP-T001-RU-CSS-EN
Job Title: Customer Success Specialist (Banking)-English Speaking
Location: Petaling Jaya
Shift : Rotational Shift

Job Highlights

Work Life Balance Environment
Young, energetic, and supportive team!
Diversified and inclusive culture
Medical Benefit with Language allowance

Overview

So, what will you be doing as a Customer Success Specialist?

Are you eager to elevate your customer service skills to new heights? Picture yourself as a virtual teller, assisting individuals remotely at a local bank.

As a Customer Success Specialist, you'll assume a vital position in providing exceptional service by promptly addressing customer queries through various channels such as phone calls, chat, and email.

At our company, we value strong communication and exceptional customer service skills. You will have the opportunity to interact with customers from different parts of the world and provide them with an outstanding customer experience. You will work with a dynamic team of professionals who are dedicated to ensuring our customers are always satisfied.

This is a chance to not only practice your existing skills but to enhance them to deliver world-class service.

If you're passionate about customer service and ready to take on a new challenge, we want to hear from you.

Your Responsibilities

· Represent the brand, the culture, and values of our clients

· Maintain a positive, empathetic, and professional attitude toward customers at all times.

· Handle customer’s concerns positively and professionally

· Provide timely support to customers through available communication channels (inbound, outbound calls, email and live chat)

· Ensure efficient problem and complaint resolution

· Capture client feedback for future improvement

· Capture the nature of Client contacts.

· Acquire product knowledge and service skill through staff briefing and coaching from Team Manager

· Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter.

· Process payment and client information in a manner that is precise and safeguards the customers personal and payment information

· Pro-actively support to customers to prevent damage to brand loyalty

· Identify and escalate priority issues through proper channels when necessary.

· Work with other team members in identifying better ways in providing better customer support

· Maintain and improves quality of service by giving recommendations

· Meet all key performance indicators set by the company and client

· Adhere to the policies set by the company

Your Qualifications:

· Have a minimum of 6 months of Customer Service Experience in banking.

· Demonstrate excellent communication skills, encompassing fluent verbal and written proficiency in both English and the native language.

· Minimum typing speed of 40wpm with a 90% accuracy score.

· Computer literate and fully conversant in Microsoft Windows and Microsoft Office

· Good decision-making skills and analytical skills

· Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions.

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

Why join us?

Looking for a company that puts the "fun" in "work"? We believe that work should be enjoyable and rewarding, which is why we strive to create a positive and supportive environment for our employees.

Our team is made up of talented and enthusiastic individuals who are passionate about what they do. We're always on the lookout for more awesome people to join us, and we're committed to building a diverse and inclusive team. Whether you're just starting out in your career or you're an experienced professional, we welcome anyone with big ambitions and a great attitude.

At Teleperformance, we understand that our employees are our greatest asset, which is why we offer a range of benefits to ensure that they feel valued and supported. Our benefits package includes Medical Insurance, paid vacation and sick leave, a 13th month bonus, performance incentives, and plenty of opportunities for learning and development. We believe in investing in our employees' futures, and we're committed to helping them grow and succeed.

So if you're looking for a company where you can have fun, be yourself, and achieve your goals, Teleperformance is the place for you. Join us today and see for yourself why we're one of the best companies to work for!

Click on apply now and let’s have a conversation.

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Customer Success Specialist (Banking)-English Speaking

About Teleperformance Malaysia